What is Live Chat
Live chat is an online service which enables a visitor of the website to chat in real time with the website operator. If the visitor has any queries with regards to the website's products or services, earlier the option would be to either call or send an email. Calling is a costly affair and one is not sure when he/she will get a reply to the email. Hence the concept of Live Chat was born. Live chat ensures real time interaction between a visitor and a website operator at virtually no extra cost to the website.